![]() It’s ready to help explain your thoughts to your customers when you are.TechSmith Corporation is a software company developing screenshooting, screencasting and video editing software, for Windows and macOS, and licensing them to corporations, educational institutions, government agencies and small businesses. It’s built for one thing and one thing only and doesn’t take a lot of processing power to sit in the background. Jing is an extremely useful little productivity tool for Customer Success Managers. Take a screenshot also reduces the amount of words you need to type daily! If you make screenshots part of your daily communicative techniques, then you will find yourself accomplish more with less time. You don’t have to always do a custom video to explain a point and Jing works for every situation where a custom video isn’t necessary. Jing greatly reduces your chances of being misunderstood by a customer. What business problems does the product solve? What benefits have you realized? Jing’s little sun can also get a bit annoying if you don’t put it in a part of your screen you rarely use. ![]() ![]() True, you can take a screenshot really easily on any computer, but the fulfillment process of annotating that screen shot, copying or uploading it something else needs some work. I dislike that Jing is even necessary in our modern operating systems. The images created in the editor can also be copied to your computer’s clipboard using the “Copy” keyboard shortcut, after which you can paste them just about anywhere.įinally, if you can’t past the image, you can upload the file to be hosted for free on and can share the link with your customer to see. I love that it is already selected for me every time I use the app. Using those bright red arrows has saved me countless back and forth emails to customers. ![]() Your screenshots should rarely be of your whole screen and Jing prompts you to crop your screen so you send only the most impactful picture.Īfter the screenshot is taken, Jing also automatically opens up the screenshot editor to allow you to point out exactly what you’re talking about. It’s unobtrusive until you need it, and then it’s a snap to use. Jing’s ever-present little sun is a welcomed addition to my desktop. It is still available for current and new users, but tech support for Jing will be hard to come by. ![]() As a result, TechSmith has decided to end development on Jing. Like all of my favorite apps, Jing is free!įAIR WARNING: With the upcoming retirement of Flash, Jing’s current video format (.swf) will no longer be supported by web browsers. Our CSM productivity app today is called Jing. We all have our own way to take a screenshot but I’m going to show you a way to do it that could make your screenshots easier to read and faster to send. You save yourself so much time in typing out words by just taking photo and shipping it. Along with personalized videos ( see our post on Loom here), screenshots are a less labor intensive way to quickly get your point across to the customer. If you’re not already sending your customer screenshots, then you need to up your game. They say a picture is worth a thousand words but I say an annotated screenshot is worth 5 emails. This post is going to focus on something you take for granted but could potentially be made easier: screenshots. ![]()
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